At Need Plumbing Suppies.com, we
make every effort to ensure that your shipments will arrive promptly and
undamaged, while keeping your shipping costs as low as possible. We value your
business and will do everything in our power to make certain that you are a
satisfied customer. If you have any questions or need special shipping
arrangements, please contact our customer service department via email at
service@NeedPlumbingSupplies.com or toll free at 800-728-8890.
Free Shipping Details
Thousands of items on our website ship for free with absolutely no strings attached! As part of our 'Free Faucet Shipping' promotion
all faucets and most bathroom/kitchen accessories ship for free when the total order amount is $99 or more.
Orders totaling under $50 that would otherwise qualify for free shipping will be charged a $7.00 handling fee upon checkout.
The handling fee works like this:
Regardless of order total, if any item in your order has a shipping charge there is no handling fee.
If your order totals $50 or more and all of the ordered items are free shipping items there is no handling fee.
If your order totals $49.99 or less and all of the ordered items are free shipping items we add the $7.00 handling fee at checkout.
Where We Ship To
Need Plumbing Suppies.com currently
ships only to the 48 contiguous U.S. states and cannot currently ship orders to
a PO Box.
To help protect our customers and ourselves against fraudulent credit card orders we verify your name,
phone number, billing and shipping addresses with your credit card company before your order ships.
If your order has a shipping address that is different than your billing address, please call your
credit card company and ask them to add your shipping address to their records.
Listing your shipping address with your credit card company (a routine procedure) is your best way to guarantee prompt shipment.
If you encounter any trouble when attempting to add an shipping address to your credit card account, let the card issuer know that
you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the
possibility of fraud.
How We Ship
All orders are processed upon receipt.
Most orders are shipped within 1-7 business days of receiving your order and will arrive in approximately 3-10
Orders are shipped via UPS, FedEx,
USPS or by other high quality delivery services.
Orders containing large or very heavy items
(toilets, whirlpools, shower doors, etc.) or a large quantity of items may require shipping
via common carrier (freight-line truck). If your order requires shipping via common carrier,
our customer service department will contact you by phone, e-mail or mail when
your order ships.
You must be present at the time of delivery to inspect all common carrier shipments.
Do not assume the items are undamaged because the box is undamaged.
If the delivery person refuses to allow you to inspect the merchandise, ask him to wait while you contact their office.
The direct phone number for the shipping company is included in the order tracking email that we send to you.
If you observe damage and wish to refuse the shipment insist that the driver write "DAMAGED" on the bill of lading.
If you are unsure at all and you decide to accept the shipment, sign the delivery receipt and/or bill of lading as "SUBJECT TO INSPECTION".
Make sure you write "SUBJECT TO INSPECTION" on the delivery receipt and/or bill of lading.
Do not sign your name on the delivery receipt and/or bill of lading unless you are 100 percent certain there is no damage.
If you sign for a delivery without marking it "SUBJECT TO INSPECTION" or "DAMAGED", then any shipping damage will be your responsibility.
Actual shipping time is contingent
upon the availability of merchandise, warehouse location, credit verification,
weather conditions and other factors. Orders are not shipped on Saturdays or
Sundays. If we become aware of any other delays, every effort will be made to
contact you by phone, e-mail or mail. In the event that an ordered item is
backordered or otherwise unavailable, we will contact you to find out if you
would like to substitute a similar item, leave the missing item on backorder,
remove that item from your order or cancel your entire order.
Because we depend on outside
delivery services, including but not limited to UPS, FedEx and USPS, Need
Plumbing Supplies.com does not guarantee any delivery times. Need Plumbing
Suppies.com will never be responsible for any delivery time guarantees in
shipping, and we cannot and will not be responsible for any inconvenience,
monetary loss, penalty or extra charge incurred by our customers should any
delivery not arrive when anticipated.